Sakata Seed Southern Africa is an ISO 9001: 2015- accredited company, supplying high-quality horticultural seed within sub-Saharan Africa. As a local subsidiary of leading international company, Sakata Seed Corporation, we are passionate about Quality, Reliability and Service.

The Company seeks to appoint a well-presented, energetic team player within the Customer Services Department, responsible for assisting customers and the processing and follow-up of all sales orders.

Responsibilities

  • Open and maintain customer accounts
  • Process, coordinate and confirm of sales orders on the company’s ERP system as well as through EDI portals
  • Provide pricing and delivery information
  • Follow up on product availability
  • Follow up on outstanding orders and deliveries daily
  • Liaison with sales representatives and retailers
  • Assist walk-in customers with orders
  • Processing cash and EFT payments
  • Direct queries to the relevant product specialist/department
  • Record and administer customer complaints
  • Compiling sales administration reports
  • Processing of shipping documents to import and export commercial products between South Africa, other countries on the African continent.

Specific Requirements

  • Minimum of Grade 12, 3+ years’ experience as a Customer Services Coordinator processing sales orders and liaising with customers.
  • A Degree/Diploma in Administration or similar would be an advantage
  • High level of numeracy skills
  • Computer Literate, specifically in Excel. Working knowledge of an ERP system will be a strong advantage.
  • Excellent Communication Skills in English and French
  • 1 years’ experience with exports of goods
  • Customer-oriented attitude with excellent interpersonal skills
  • Attention to detail with the ability to work accurately and under pressure
  • Ability to multi task

If you feel that you fit the criteria, kindly send your CV to Monique.Harris@sakata.eu